Airlines - Apr 11 2025

[Jetstar] How to Do Online Check-In and Boarding Time Guidelines [When to Board]

What Is Jetstar’s Online Check-In?
How to Complete Online Check-In
Important Notes
Online Check-In Time Window
Boarding Time Guidelines and Airport Arrival
FAQs and Key Reminders
Wrap-Up: Board with Ease

Flying with Jetstar Japan? Online check-in can make your airport experience quick and hassle-free! In this guide, we’ll walk you through the latest steps for Jetstar’s online check-in process and provide clear guidelines on boarding times and when to arrive at the airport. Whether it’s your first time or you just need a refresher, we’ve got you covered with practical tips and key reminders.

What Is Jetstar’s Online Check-In?

Online check-in lets you complete your boarding process via smartphone or computer, skipping long lines at the airport counter. Jetstar Japan offers this service for both domestic and international flights, delivering a digital boarding pass straight to your device.

Benefits of Online Check-In

Saves TimeAvoid queues at the check-in counter.
ConvenientAvailable up to 48 hours before departure.
Eco-FriendlyNo need for a printed boarding pass (mobile pass supported).

How to Complete Online Check-In

Jetstar’s online check-in is simple, whether you use their website or app. Follow these steps to breeze through the process.

① Access the Website or App

Official SiteVisit Jetstar Japan’s official site（www.jetstar.com）
AppDownload the “Jetstar” app from the App Store or Google Play.
Click on “Check-In” or “Manage Booking” from the homepage.

② Enter Your Booking Details

Input your booking reference and last name (as registered during booking).
Find your booking reference in your confirmation email or account dashboard.
For group bookings, the lead passenger can check in for everyone.

③ Confirm or Select Seats

If you haven’t chosen seats, you can pick them here (some options may incur a fee).
Free random seat allocation is available, but pre-selecting is ideal for groups.
Special requests (e.g., extra legroom) may require additional charges.

④ Verify Passenger Information

For international flights, confirm or enter passport details.Domestic flights usually don’t require extra info, but double-check for accuracy.

⑤ Receive Your Mobile Boarding Pass

Once complete, a QR-coded mobile boarding pass will appear. Save a screenshot, download it, or receive it via email. If using the app, your boarding pass is stored there for easy access.

Important Notes

Internet ConnectionEnsure a stable Wi-Fi or data connection for check-in.
Checked BaggageIf you have bags to check, visit the airport’s “Bag Drop” counter (details below).
Screenshot TipSave a screenshot of your boarding pass for offline access.

Online Check-In Time Window

Jetstar’s online check-in is available within the following timeframes:

Domestic Flights: 48 hours to 30 minutes before departure.
International Flights: 48 hours to 2 hours before departure.

Some flights or airports may not support online check-in. In such cases, use the airport counter. For international flights, complete passport entry early to avoid last-minute stress.

Boarding Time Guidelines and Airport Arrival

After online check-in, plan your airport arrival to ensure a smooth boarding process. Here’s a breakdown of recommended timings.

For Domestic Flights

Arrival at AirportAt least 60 minutes before departure.
With Checked Baggage:
- Bag Drop Deadline: 40 minutes before departure.
- Proceed to security screening (aim to clear by 30 minutes prior).
Carry-On Only:
- Security Screening: Clear by 30 minutes before departure.
- Boarding Gate: Arrive by 20 minutes prior.

For International Flights

Arrival at Airport:At least 2 hours before departure.
With Checked Baggage:
- Bag Drop Deadline: 60 minutes before departure.
- Allow time for immigration and security checks.
Carry-On Only:
- Immigration/Security: Start by 90 minutes before departure.
- Boarding Gate: Arrive by 30 minutes prior.

Jetstar’s Boarding Start Times

Domestic Flights:Boarding begins 25–20 minutes before departure.
International Flights:Boarding starts 40–30 minutes before departure.

Note: During peak seasons (e.g., Golden Week, year-end holidays) or at major airports (Narita, Kansai), expect crowds—arrive earlier to be safe.

FAQs and Key Reminders

Q1: What If I Can’t Check In Online?

Double-check your booking reference and name for typos.
Some codeshare flights or special requests require counter check-in.
Contact Jetstar’s support at 0570-550-538 (9:00 AM–9:00 PM JST).

Q2: Forgot Your Mobile Boarding Pass?

Reissue it at the airport’s self-service kiosk or check-in counter.
Have your booking reference and ID ready.

Q3: Traveling with Kids or Need Assistance?

After online check-in, request help from airport staff.
For wheelchairs or strollers, notify Jetstar in advance via the “Special Requests” section on their website.

Q4: What Happens If I’m Late?

Gate closure is strict (domestic: 15 minutes prior; international: 25 minutes prior).
Missed flights depend on Jetstar’s policies, so prioritize punctuality.

Wrap-Up: Board with Ease

Jetstar’s online check-in is a game-changer for stress-free travel. Keep these tips in mind for a seamless experience:

Check In Early: Start up to 48 hours before your flight.
Prep Your Boarding Pass: Save a screenshot or use the app for quick access.
Arrive on Time: Aim for 60 minutes (domestic) or 2 hours (international) before departure.
Know Baggage Rules: Don’t miss bag drop deadlines.